quick thought... August 11th, 2006 - 11:59AM
So apparently, if you try to cancel your Vonage service before a year passes, you’re charged a $39 cancellation fee. Donna, my friendly account cancellation representative just told me that the clause is found in section 3.6 of the terms of service. That’s just plain old wrong. Cell phone companies have somehow convinced the public that their fancy-shmancy towers and satellites can’t withstand no contract accounts, but what’s the excuse for a phone service that uses broadband cable as its transfer technology?
Tags: bad customer experience, VoIP, Vonage.
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That is just plain wrong on so many levels… But why bother with vonage at all over a decent cell plan?
Totally unrelated, but this is the first time I’ve posted here since you added a CAPTCHA. You may want to try Akismet instead. Akismet “just works”, at least for me.
my old spot had terrible cell coverage so i couldn’t get on conference calls. over the past year i’ve moved to a good coverage spot, so it’s time to drop it… well, i gotta wait until september 4th now.
btw, i just installed akismet. so you stopped commenting because of that?