quick thought... November 14th, 2006 - 10:05PM
I’ve been using Basecamp as an extranet and a communication hub for the past six months now. I know I’m late to the party, but what an amazingly well designed service. Not only does it help me communicate with project teams, but it’s made me much more organized in the process. Unfortunately, AOL doesn’t see things the same way; they consider any email containing the word “grouphub.com” (one of the Basecamp domain name extensions) to be spam and automatically reject the email. One of my clients uses AOL mail and has been disconnected from the process from day one because he’s never seen a notification email from the Basecamp grouphub. Now I know why. Morons.
Tags: AOL, bad customer experience, Basecamp, business, communication, dumb, experience design, usefulness.
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Yes! I couldn’t live without Basecamp these days.