quick thought... January 4th, 2007 - 1:57PM
So I finally got around to canceling my Xbox Live account this afternoon, after purposefully destroying my 360 a few months back (long story). Their customer service was professional, attentive and not once did they try to upsell me on a Microsoft service. A feel good brand experience. You hear that Amex?
Tags: American Express, bad customer experience, brand, business, great customer experience, Microsoft, Xbox360.
Search
No Tweets RSS feedLatest Posts
- at the doctor’s getting my ear…
- free money for music at amiest…
- look up justin catanoso’s stor…
- what’s more addicting than per…
- @rvhoss you narc.
- GSO is a worthless airport. ne…
- shot hoops for the second time…
- the downtown wyndham block par…
- will ridenour on the kora has …
- there’s a yetter outside my of…
What I Write About (see all)
- 9 11 accountability activism Adam Smith Problem advertising America antiwar artsy fartsy blogging business capitalism change citizen media community Congress corporation corruption creativity disturbing experience design film funny George Bush government graffiti Greensboro Hip hop humanity information architecture innovation inspiration internet Iraq War journalism lyrics media music New World Order New York City North Carolina personal philosophy photography poetry politics reality Republican Party terrorism video World 2.0