connecting*the*dots

9 Responses to “i’m screaming at my phone now…”  

1. 1 lil coon Mar 5th, 2007 at 1:26 pm

   Skype it and protect yourself, or make them look bad.

2. 2 Dan Bulluck Mar 5th, 2007 at 2:18 pm

   Sean:
   You know, that’s why you have an agent. Call me.
   Dan

3. 3 sean coon Mar 5th, 2007 at 5:05 pm

   there’s no need to protect myself about anything in particular, it just frustrated the hell out of me… just like every other phone service that makes me yell my policy number into the phone before putting me through to a human who then sends me back into the matrix… grr…

4. 4 Betty Mar 5th, 2007 at 5:24 pm

   Sean,

   They do this on purpose to delay claims payments. The right hand “conveniently” doesn’t know what the left hand is doing. UNH is trying to make the numbers look good in spite of their recent “stock option scandal.” If they don’t pay your claims you can file a complaint with your state insurance board. That will usually get their attention…and a sometimes a hefty fine. Texas and Florida are particularly good about dishing out the fines.

5. 5 sean coon Mar 5th, 2007 at 10:23 pm

   if this were a claim situation, betty, i’d be right there with you. as it is, i have a simple billing question and i just can’t get through their phone system to speak with a human being.

6. 6 Dan Bulluck Mar 6th, 2007 at 10:24 am

   Sean,
   Issue resolved. Call for details at your convenience. Plus the nice thing is you’ll get a real person. Thanks for letting me help.
   Dan

7. 7 sean coon Mar 6th, 2007 at 11:11 am

   as always, thanks, dan.

8. 8 lil coon Mar 6th, 2007 at 10:45 pm

   Or next time you can walk up to the front desk and demand to speak to someone. Their office is across the street from The Brooks Group. Although you would probably wait the same amount of time in the lobby as you would on the phone.

9. 9 sean coon Mar 6th, 2007 at 10:47 pm

   no, i’d rather let dan handle it next time. he’s good like that. ;-)