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quick thought... May 16th, 2007 - 5:25PM

Derek Powazek: […] “Here’s where the whole “not lyingâ€? thing comes in. I just could not agree to this new story. It didn’t, and still doesn’t, make any business sense to me. Good publishing companies embrace their founding editors and community, not erase them.” […]

quick thought... May 14th, 2007 - 3:13AM

In a nutshell: Why I despise Microsoft and CEO Steve Ballmer.

The Crimson Permanent Assurance, indeed, but younger… and willing to work with their masters while sailing the high seas… and a happy ending?

Arrr!!!

April 28th, 2007

LAFCO: Change On Wheels


(shot by taoruspoli)

Founded in 2000, The Los Angeles Filmmakers’ Cooperative is a mobile production company based out of a fully equipped school bus. Loaded with digital HD video cameras, 3 editing stations, a portable library, a screening room, and room to sleep 5, the LAFCO bus has seen countless adventures in the United States and beyond, producing dozens of music videos, documentaries, and narrative films.

LAFCO’s clients include Sony Music, Big Imagination Group, JVC, dead prez, The Outlawz, Talib Kweli, Yellowcard, and several others. LAFCO was awarded the Best Editing prize at the prestigious Ann Arbor Film Festival for work on their first feature film, Camjackers.

Can you say dream gig?

quick thought... April 22nd, 2007 - 9:31AM

Andy ran a great interview with Adam Zucker, whose film Greensboro: Closer to the Truth premiered in Greensboro the other night. It’s an interesting conversation, particularly when they talk about the obfuscating attitude of city leaders regarding 11/3 in order to promote the city to outside businesses in recruitment efforts. You know, because CEOs considering relocation of their multi-million dollar businesses love communities in denial…

quick thought... April 17th, 2007 - 12:44AM

Joel Landau, the manager of Deep Roots Market on Spring Garden, is considering a new location for their co-op. Being a resident of downtown Greensboro with zero local markets to speak of, I’m doing my best to pitch this area as a smart move. If you live in the area and feel the same, please email Joel now as they’re in the middle of deliberations as we speak.

quick thought... March 26th, 2007 - 1:14AM

Fec and I tossed some ideas back and forth regarding the progress of downtown Greensboro.

Chris Anderson and Will Hearst talking shop in May of 2006:

Publisher, Will Hearst, on the evolution of journalism:

[..] In the era of 20 years ago, there was a notion of a professional journalist — I’m not saying let’s race back to that era — what I’m saying is that notion is utterly gone. And what we are seeing as so-called professional journalism is really freelance material, shot in Baghdad, shipped to New York, somebody voice-overs it and that’s supposed to be “live news.”

And we’re covering Israel out of London and we’re covering Nairobi out of Tokyo, you know, we’re kidding ourselves. So in a way, I think the cure is not to go backwards, but to go forwards and to label that stuff and get more of that material and do away with this pseudo-professional news, which it really isn’t.

I mean if we’re gonna have “citizen journalism,” then let’s have it. […]

I completely appreciate the sentiment, but Will Hearst knows better than anybody that isn’t going to occur through the existing mainstream channels.

Mainstream news outlets — television and newspaper alike — are busy attempting to figure out how to keep the best parts of their old revenue model in place while leveraging the independent voices of the information age.

While the conglomerates look for new ways to count the same beans, innovative distribution models with decentralized reporting have already taken hold.

This shouldn’t be the cornerstone of the conversation, though. Even without an organized effort to distribute decentralized reporting, there are already 30 million active blogs in play around the world.

The news is becoming hyper-local and hyper-topical without the steady hand of industry drivers to guide it; traditional journalism is going the way of the stock broker.

Now traditional ethics? Well, that’s another story entirely

quick thought... February 21st, 2007 - 1:50AM

Louis’ Healthy Breads (disclaimer: they’re a local client of mine) is kicking into high blogging gear. Grant — the head Chef and son of Louis, the owner — will be passing out samples of their mouth-watering, too tasty to be healthy (but they are!) breads this weekend at The Fresh Market in Winston-Salem, Greensboro and Cary, North Carolina. Go try ‘em out if you have the time and show ‘em some link love if you like what you taste.

quick thought... February 12th, 2007 - 9:42PM

Kathy Sierra: […] “The company should behave just like a good user interface — support people in doing what they’re trying to do, and stay the hell out of their way. Applying the employer-as-UI model, the best company is one in which the employees are so engaged in their work that the company fades into the background.” […]

Marc’s Voice
Welcome IBM to the corporate world of social networking

[…]

Synchronizing corporate and business data between networks can take on a whole new level of possibilities once IBM gets the corporate world to bite off on this.

I can’t wait to see what the initial implementations of IBM’s Lotus Connections brings. This is the best news Broadband Mechanics has ever had!

‘Cause they’re doing my advertising for me.

Welcome IBM to the world of white labeling social media. Add in widgets or a mobile gateway, mix in some product databases and static propoganda - and you might even have stumbled upon “digital lifestyle aggregation�.

We’ve been betting that this day would come. That corporate social networking (which included blogging) would make it to the big time. Now I get to compete with IBM on price, service, features and brand.

Let’s rock.

I can see Marc salivating from here (hm, maybe that’s drool).

This flavor of passion regarding corporate change reminds me of Cluetrain, 8 years ago.

Please open your bible to Chapter 5, The Hyperlinked Organization:

The Web, in short, has led every wired person in your organization to expect direct connections not only to information but also to the truth spoken in human voices. And they expect to be able to find what they need and do what they need without any further help from people who dress better than they do. This has happened not because of a management theory or a bestselling business book but because the Web reaches everyone with a computer and a telephone line on her desk.

So, the gulf opens between those who are connected and those who think an office with a door is a sign of success. The gulf is one of expectations, and expectations always guide perception. As a result, the company thinks it’s doing one thing while accomplishing the direct opposite with its connected employees. For example:

  • The company communicates with me through a newsletter and company meetings meant to lift up my morale. In fact, I know from my e-mail pen pals that it’s telling me happy-talk lies, and I find that quite depressing.
  • The company org chart shows me who does what so I know how to get things done. In fact, the org chart is an expression of a power structure. It is red tape. It is a map of whom to avoid.
  • The company manages my work to make sure that all tasks are coordinated and the company is operating efficiently. In fact, the inflexible goals imposed from on high keep me from following what my craft expertise tells me I really ought to be doing.
  • The company provides me with a career path so I’ll see a productive future in the business. In fact, I’ve figured out that because the org chart narrows at the top, most career paths necessarily have to be dead ends.
  • The company provides me with all the information I need to make good decisions. In fact, this information is selected to support a decision (or worldview) in which I have no investment. Statistics and industry surveys are lobbed like anti-aircraft fire to disguise the fact that while we have lots of data, we have no understanding.
  • The company is goal-oriented so that the path from here to there is broken into small, well-marked steps that can be tracked and managed. In fact, if I keep my head down and accomplish my goals, I won’t add the type of value I’m capable of. I need to browse. I even need to play. Without play, only Shit Happens. With play, Serendipity Happens.
  • The company gives me deadlines so that we ship product on time, maintaining our integrity. In fact, working to arbitrary deadlines makes me ship poor-quality content. My management doesn’t have to use a club to get me to do my job. Where’s the trust, baby?
  • The company looks at customers as adversaries who must be won over. In fact, the ones I’ve been exchanging e-mail with are very cool and enthusiastic about exactly the same thing that got me into this company. You know, I’d rather talk with them than with my manager.
  • The company works in an office building in order to bring together all of the things I need to get my job done and to avoid distracting me. In fact, more and more of what I need is outside the corporate walls. And when I really want to get something done, I go home.
  • The company rewards me for being a professional who acts and behaves in a, well, professional manner, following certain unwritten rules about the coefficient of permitted variation in dress, politics, shoe style, expression of religion, and the relating of humorous stories. In fact, I learn who to trust — whom I can work with creatively and productively — only by getting past the professional act.

Something’s gone wrong. Or maybe something now is starting to go right.

[…]

Bottom-Up

The Web is undoubtedly a part of your business plans. You’ve got it safely contained, under control, managed. Why, your organization has probably already installed a corporate intranet so it can publish the human resource policies that no one read on paper to people who now won’t read ’em on screen. Excellent!

Yes, your centralized corporate intranet has eliminated some paper and is making management feel vaguely cool. But that’s not the web that’s going to shake the foundations of your fort.

While you’ve been hiring consultants to create a slick corporate intranet, establishing policies about who gets to post what, and creating a chain of command to ensure that only appropriate and approved materials show up on your internal corporate home page, your engineers, scientists, researchers — hell even the marketing folks — have been creating little Web sites for their own use.

No one is controlling what’s posted on them except the people doing the posting. No one is making sure that the corporate logo is in the right place. No one is making sure that the writing is official, officious, and as dull as the pencil drawer of a recently downsized middle manager.

The real party got under way while you were still setting up the banners at the corporate prom. (This year’s prom theme: “Responsibility in a Web Age!”)

For example, by the time Sun Microsystems got around to counting, they had eight hundred intranets. And when Texas Instruments put in their corporate intranet, they invited everyone who had one already in place to register with the top-down one. Within a few months, two hundred and fifty internal sites had registered, and no one knows how many unregistered ones there were. Even a top-down intranet can take on a bottom-up feel, as happened at Lucent Technologies, according to an article in The Wall Street Journal. After Lucent brought together a product-development team of five hundred engineers across three continents and thirteen time zones, it watched dozens of them insert their own pages into the project intranet. Some of these pages related directly to the project; others were strictly personal, like, “Hey, look at this picture of me and my dog!” Either way, the project took on a human cast that never would have been present otherwise. In the end the team leader attributed the success of the project in no small part to “the ultimate Democracy of the Web.”

Granted, these are technology companies, but you don’t have to be a technical genius to create an intranet. If someone wants to share some information, they can turn their computer into a Web server. It’s free, and it’s getting easier every day.

The intranet revolution is bottom-up. There’s no going back. If a company doesn’t recognize this, the top-down intranet it puts in can breed the type of cynicism that results in ugly bathroom graffiti and mysterious golfing cart accidents.

The intranets under the radar screen — and the rest of the Net panoply, including e-mail, mailing lists, and discussion groups — ignore the corporate blather and ass-covering pronouncements. Instead, these new Web conversations are actually being used to get some work done.

And the work continues…

January 18th, 2007

Hell: A Slice Of Heaven


(originally uploaded by -Kerryn-)

Fun Fact: “Hell” is a pizza chain in New Zealand.

quick thought... January 4th, 2007 - 1:57PM

So I finally got around to canceling my Xbox Live account this afternoon, after purposefully destroying my 360 a few months back (long story). Their customer service was professional, attentive and not once did they try to upsell me on a Microsoft service. A feel good brand experience. You hear that Amex?

quick thought... January 3rd, 2007 - 12:27AM

I’m glad I’m doing my part to help people find answers when they search for “american express customer service info” ;-)



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