connecting*the*dots

Marc’s Voice
Welcome IBM to the corporate world of social networking

[…]

Synchronizing corporate and business data between networks can take on a whole new level of possibilities once IBM gets the corporate world to bite off on this.

I can’t wait to see what the initial implementations of IBM’s Lotus Connections brings. This is the best news Broadband Mechanics has ever had!

‘Cause they’re doing my advertising for me.

Welcome IBM to the world of white labeling social media. Add in widgets or a mobile gateway, mix in some product databases and static propoganda - and you might even have stumbled upon “digital lifestyle aggregation�.

We’ve been betting that this day would come. That corporate social networking (which included blogging) would make it to the big time. Now I get to compete with IBM on price, service, features and brand.

Let’s rock.

I can see Marc salivating from here (hm, maybe that’s drool).

This flavor of passion regarding corporate change reminds me of Cluetrain, 8 years ago.

Please open your bible to Chapter 5, The Hyperlinked Organization:

The Web, in short, has led every wired person in your organization to expect direct connections not only to information but also to the truth spoken in human voices. And they expect to be able to find what they need and do what they need without any further help from people who dress better than they do. This has happened not because of a management theory or a bestselling business book but because the Web reaches everyone with a computer and a telephone line on her desk.

So, the gulf opens between those who are connected and those who think an office with a door is a sign of success. The gulf is one of expectations, and expectations always guide perception. As a result, the company thinks it’s doing one thing while accomplishing the direct opposite with its connected employees. For example:

• The company communicates with me through a newsletter and company meetings meant to lift up my morale. In fact, I know from my e-mail pen pals that it’s telling me happy-talk lies, and I find that quite depressing.
• The company org chart shows me who does what so I know how to get things done. In fact, the org chart is an expression of a power structure. It is red tape. It is a map of whom to avoid.
• The company manages my work to make sure that all tasks are coordinated and the company is operating efficiently. In fact, the inflexible goals imposed from on high keep me from following what my craft expertise tells me I really ought to be doing.
• The company provides me with a career path so I’ll see a productive future in the business. In fact, I’ve figured out that because the org chart narrows at the top, most career paths necessarily have to be dead ends.
• The company provides me with all the information I need to make good decisions. In fact, this information is selected to support a decision (or worldview) in which I have no investment. Statistics and industry surveys are lobbed like anti-aircraft fire to disguise the fact that while we have lots of data, we have no understanding.
• The company is goal-oriented so that the path from here to there is broken into small, well-marked steps that can be tracked and managed. In fact, if I keep my head down and accomplish my goals, I won’t add the type of value I’m capable of. I need to browse. I even need to play. Without play, only Shit Happens. With play, Serendipity Happens.
• The company gives me deadlines so that we ship product on time, maintaining our integrity. In fact, working to arbitrary deadlines makes me ship poor-quality content. My management doesn’t have to use a club to get me to do my job. Where’s the trust, baby?
• The company looks at customers as adversaries who must be won over. In fact, the ones I’ve been exchanging e-mail with are very cool and enthusiastic about exactly the same thing that got me into this company. You know, I’d rather talk with them than with my manager.
• The company works in an office building in order to bring together all of the things I need to get my job done and to avoid distracting me. In fact, more and more of what I need is outside the corporate walls. And when I really want to get something done, I go home.
• The company rewards me for being a professional who acts and behaves in a, well, professional manner, following certain unwritten rules about the coefficient of permitted variation in dress, politics, shoe style, expression of religion, and the relating of humorous stories. In fact, I learn who to trust — whom I can work with creatively and productively — only by getting past the professional act.

Something’s gone wrong. Or maybe something now is starting to go right.

[…]

Bottom-Up

The Web is undoubtedly a part of your business plans. You’ve got it safely contained, under control, managed. Why, your organization has probably already installed a corporate intranet so it can publish the human resource policies that no one read on paper to people who now won’t read ’em on screen. Excellent!

Yes, your centralized corporate intranet has eliminated some paper and is making management feel vaguely cool. But that’s not the web that’s going to shake the foundations of your fort.

While you’ve been hiring consultants to create a slick corporate intranet, establishing policies about who gets to post what, and creating a chain of command to ensure that only appropriate and approved materials show up on your internal corporate home page, your engineers, scientists, researchers — hell even the marketing folks — have been creating little Web sites for their own use.

No one is controlling what’s posted on them except the people doing the posting. No one is making sure that the corporate logo is in the right place. No one is making sure that the writing is official, officious, and as dull as the pencil drawer of a recently downsized middle manager.

The real party got under way while you were still setting up the banners at the corporate prom. (This year’s prom theme: “Responsibility in a Web Age!”)

For example, by the time Sun Microsystems got around to counting, they had eight hundred intranets. And when Texas Instruments put in their corporate intranet, they invited everyone who had one already in place to register with the top-down one. Within a few months, two hundred and fifty internal sites had registered, and no one knows how many unregistered ones there were. Even a top-down intranet can take on a bottom-up feel, as happened at Lucent Technologies, according to an article in The Wall Street Journal. After Lucent brought together a product-development team of five hundred engineers across three continents and thirteen time zones, it watched dozens of them insert their own pages into the project intranet. Some of these pages related directly to the project; others were strictly personal, like, “Hey, look at this picture of me and my dog!” Either way, the project took on a human cast that never would have been present otherwise. In the end the team leader attributed the success of the project in no small part to “the ultimate Democracy of the Web.”

Granted, these are technology companies, but you don’t have to be a technical genius to create an intranet. If someone wants to share some information, they can turn their computer into a Web server. It’s free, and it’s getting easier every day.

The intranet revolution is bottom-up. There’s no going back. If a company doesn’t recognize this, the top-down intranet it puts in can breed the type of cynicism that results in ugly bathroom graffiti and mysterious golfing cart accidents.

The intranets under the radar screen — and the rest of the Net panoply, including e-mail, mailing lists, and discussion groups — ignore the corporate blather and ass-covering pronouncements. Instead, these new Web conversations are actually being used to get some work done.

And the work continues…

Tompkins and Adamson at the Austin airport

Well, it took me until today to be able to write my goodbye to Austin. Man, that town and conference kicks some serious ass. Some of my favorite moments from this past week:

• Bruce Sterling’s closing remarks on the state of the world. I’ve never been moved to tears by a public speaker before… I’ve a new favorite author.
• Running into Doc Searls after the Sterling presentation, and chatting with him for an hour about everything from our shared past in Jersey and Greensboro (my current residence) to our love of basketball to our vastly different experiences with the KKK (mine is through my brother’s documentary, you gotta ask Doc about his) and then hitting up a BBQ joint with Doc, Marc Canter, Nancy White and Jerry Michalski.
• Experiencing Kirby Dick’s This Film Is Not Yet Rated and Alan Berlinger’s Wide Awake at the greatest theatre experience I’ve ever come across, the Alamo Drafthouse.
• Adam Greenfield’s ubiquitous computing presentation. (Adam is so very articulate and cultured, I can only hope that experience design is taken more seriously within the world of ubicomp than it is within the web) and Peter Morville’s Ambient Findability presentation. Two very similar topics, yet two very different presentations.
• Finally meeting Tish Grier, Will Giese, Thomas Vander Wal, Peter Merholtz, Tara Hunt and Chris Messina in person after months of blogging, commenting, plazing and flickring each other (did I say flickring?). And yes, I can confirm without a doubt that missrogue and factoryjoe are the web 2.0 version of Bonnie and Clyde.
• Hitting up the town with Khoi, Chris, Ralph and Jeff. We were robbed of the SXSW Web Award for Best Green / Non-Profit site (mediamatters.org) damnit! So we drank more.
• I only ran into one former collegue/friend at the conference — Dan Saffer — but I think I made a handful of new ones along the way.

I had a blast. And I’m looking forward to next year already.